{"active":true,"apply_url":"https://jobs.lever.co/crypto/75b85494-0c03-493c-88f4-246bad52980f/apply","company":{"claimed":false,"name":"Crypto.com","slug":"crypto-com","website":"https://crypto.com"},"countries":["HK"],"employment_type":"full-time","first_seen_at":"2026-10-31T10:45:10Z","getwork_url":"https://getwork.dev/jobs/lv-crypto-com-75b85494-0c03-493c-88f4-246bad52980f/","id":"lv-crypto-com-75b85494-0c03-493c-88f4-246bad52980f","injection_flag":false,"last_seen_at":"2026-11-03T06:15:09Z","location":"Hong Kong","published_at":"2026-10-22T04:16:41Z","regions":["apac"],"remote":"hybrid","role_family":"backend","salary":null,"seniority":"unspecified","stack":["go","kubernetes","aws","linux"],"stack_mentioned":[],"title":"Backend Production Support Engineer","untrusted_description":"We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.\n\nJob Duty and Responsibility:\n1. Integration Testing\n\n-\na. Refine and execute integration tests to ensure the robustness and reliability of the software.\n\n-\nc. build close relationship with different operation team to continuously improve the operation efficiency\n\n2. L3 Support and Problem Resolution\n\n-\na. Act as the key technical contact for identifying, investigating, and resolving production issues in both cryptocurrency and derivatives trading systems. This involves troubleshooting and root cause analysis of issues, and tracking following actions to fix issues.\n\n-\nb. Participate in the daily work of the PS team. Actively receive and handle issues submitted by users, and address their requirements promptly.\n\n-\nc. Leverage a deep understanding of upstream and downstream services in cryptocurrency and derivatives trading — covering onboarding, pricing, and trading flows — to swiftly diagnose issues and drive resolution in collaboration with cross-functional teams.\n\n-\nd. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.\n\n3. System Reliability and Maintenance\n\n-\na. Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.\n\n-\nb. Provide system upgrade and optimization plans to enhance system performance and reliability.\n\n-\nc. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.\n\n4. Owner of production change management\n\n-\na. Take ownership of change management processes, covering backend service releases, configuration changes, and other production-related modifications.\n\n-\nb. Develop SOP for the above processes.\n\n5. Timezone and Work Time Shift\n\n-\na. Work mostly in HKT timezone.\n\n-\nb. This role may require the handover/ work with the operation support team in the EST time zone.\n\nRequirements\n-\n3-5 years of experience in application or technical support.\n\n-\nExperience with AI usage, shell scripting, Golang, and SQL technologies.\n\n-\nFamiliar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).\n\n-\nStrong analytical skills and the ability to proactively identify issues before they escalate.\n\n-\nDetail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.\n\n-\nDemonstrate a proactive and solution-oriented mindset with a strong sense of ownership.\n\n-\nExcellent communication and interpersonal skills to engage both technical and non-technical stakeholders.\n\n-\nProficiency in both written and spoken English and Mandarin; Fluent in Cantonese.\n\nWe will consider the following abilities as a plus:\n-\nExperience in technical support in banking and other financial sectors\n\n-\nExperience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.\n\n-\nSolid experience in a Linux environment and relevant support tools.\n\n-\nFamiliarity with exchange platform domain knowledge.\n\nDesired Skills\n-\nProficient in using Jira and Confluence to establish SOPs.\n\n-\nQuick learner with a demonstrated aptitude for acquiring new technologies.\n\n-\nexperience managing software on AWS are pluses.\n\nLife @ Crypto.com\n\nEmpowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.\nTransformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.\nGrowth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.\nWork Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.\nOne cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.\nWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-up\nAspire career alternatives through us - our internal mobility program offers employees a new scope.\nWork Perks: crypto.com visa card provided upon joining\n\nAre you ready to kickstart your future with us?\n\nBenefits\n\nCompetitive salary\nAttractive annual leave entitlement including: birthday, work anniversary\nWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-up\nAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.\nWork Perks: crypto.com visa card provided upon joining\n\nOur Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.\n\nAbout Crypto.com:\n\nFounded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.\n\nLearn more at https://crypto.com.\n\nCrypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.\n\nPersonal data provided by applicants will be used for recruitment purposes only.\n\nPlease note that only shortlisted candidates will be contacted.","url":"https://jobs.lever.co/crypto/75b85494-0c03-493c-88f4-246bad52980f"}